Due to the personalized nature of the product, THERE ARE NO RETURNS OR CHANGES. Because this is a custom item. your order will be sent to the address you provided within 1 to 3 days, you understand that your final product will be unique to you, since the quality of the photography is perfect. Our process does not enhance the photograph you provide. As we use third parties for shipping and delivery, if your product is not ready within 1-3 days, you can cancel your order, that does not count towards the shipping days, our work will be done between the days we are saying, the shipping It is a Third Party, you will only have your personalized glass within 1 to 3 days and then it will be packaged and sent to its destination and it will take the time that the shipping company estimates. We are not responsible for any delay of the shipping company.